Burst pipes, no heat, leaking ceilings, flooded kitchens — Gas Safe engineer on call 24 hours a day, 7 days a week.
Water pouring through the kitchen ceiling at midnight.
Burst pipe and you can't find the stopcock.
No heating, no hot water and a baby in the house.
Other plumbers gone to voicemail or quoting Tuesday.
Phone goes straight to Callum — not a call centre. We'll talk you through immediate damage limitation while we head to you.
Where to find your stopcock, how to isolate the boiler, where to switch the electrics off — guidance starts the moment you call.
Same-day response across Tadworth, Epsom, Reigate, Sutton and surrounding Surrey. Out-of-hours rates fully transparent before dispatch.
First priority: stop the water. Second: explain what permanent repair is needed and quote it before doing it. No mid-emergency upselling.
Photos, written report and itemised invoice — everything you need for a smooth insurance claim, emailed the same day.
No call centres, no triage scripts. Direct line to a Gas Safe engineer who can actually help.
Pipe freezing kits, stop-end fittings, push-fit emergency repairs and isolation valves carried on the van — most leaks stopped within minutes of arrival.
Smell gas? Turn off at the meter, ventilate, call National Gas Emergency Service on 0800 111 999 first — then call us for the repair.
Out-of-hours rates published, fixed and quoted upfront — no "convenience" surcharges sprung on you when you're vulnerable.
Written reports, photos and timestamped invoicing — everything your insurer needs, formatted how they want it.
Even emergency make-safe repairs come with a written guarantee on workmanship.
Book any boiler repair this month and we'll include our 21-point health check at no extra cost.
1) Turn off the internal stopcock (usually under the kitchen sink). 2) Open the cold tap nearest the leak to drain remaining pressure. 3) Switch off the boiler and central heating. 4) Switch off electrics if water is anywhere near sockets. 5) Move possessions, then call us.
Water expands 9% when it freezes — easily enough to split copper pipe. Lag exposed pipework in lofts and outbuildings, leave heating on a low setting (12°C+) when you're away in winter, and know where your stopcock is before you need it.
Most home insurers cover sudden burst-pipe damage but not gradual leaks. Get the make-safe done immediately, photograph everything, keep all receipts, and use a registered tradesperson — uninsured claims with informal repairs frequently get rejected.
Same trusted engineer, same fixed pricing — wherever you are in our coverage area.
Local. Gas Safe. Available 24/7. Get a fast, no-obligation quote — most enquiries answered the same day.
